Refund policy
ORDER CANCELLATIONS
Orders can be canceled before we start to fulfill/ship the item. You will receive a refund except for a $25 or 6% cancellation fee of the purchase price (whichever is higher) in order to cover processing fees that we cannot get back.
RETURNS
You can return any new, unused and unaltered item within 15 days of receipt of your item. To start a return, you can contact us at info@deathtrapindustries.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To complete your return, we require the receipt or proof of purchase.
There is a restocking charge. The restocking fee is $25.00 or 20% of the purchase price, whichever is higher.
A RMA (return merchandise authorization) number from Deathtrap Industries is required prior to sending us back an item.
Please note that we do not refund any shipping costs (in case you paid for shipping) and we do not offer free shipping for returns either, unless it is a warranty case.
If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned such as Gift Cards. We will not accept returns on any part that has been modified or damaged due to improper installation. We also do not accept products that are or contain hazardous materials, or flammable liquids or gases.
REFUNDS
Once your return is received and inspected by us, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment. Please allow us up to 4 weeks for processing a refund.
DAMAGES OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged and within the warranty period (see Terms of Use & Service for details). If you need to exchange it for the same item, send us an email at info@deathtrapindustries.com. We still require that you obtain a RMA (return merchandise authorization) number from us prior to sending the item back to us.